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We guarantee your satisfaction. If you are not 100% satisfied with any purchase from Discount Cigar Depot.com, you may receive an exchange or full refund of the product or balance of cigars returned, minus any shipping charges.
We want you to be happy with your purchase. Shipments are inspected & re-inspected by our staff for accuracy & quality. In the unlikely event you should question the quality of an item, you must notify us within 15 days of the received delivery in order to receive a return authorization number. Packages received without an authorization number will be refused. Please return products in their original packaging. If our company made a mistake on your shipment, or your goods were damaged, we will pay for shipping charges.
Returns:
Discount Cigar Depot
331 Route 25A
Mt. Sinai, NY 11766
Every lighter sold on our web site comes with an exclusive manufacture's warrantee. Each Lighter is tested before leaving our warehouse ensuring it's perfect condition. In the event of any Malfuntion, lighters should be returned to the proper manufacturer. Simply send it in a safe package, along with the proper warrantee card & receipt. We hope you will understand that any product repairs or replacements will be handled more efficiently direct from the factory. Please refer to the following for manufacturer's returns:
Colibri
Service department
1425 Cranston Street,
Cranston, RI 02920
(800)-551-1351
Prometheus
Prometheus Service center
5680 Bandini Blvd.
Bell, CA 90201
(800)-229-5233
Discount Cigar Depot is a complete online inventory catalog. Inventory is updated & processed
after every order is confirmed. This provides our customers with the satisfaction of knowing that
their product is in or out of stock at all times. Ordering online is made simple by following the shopping cart features. If for some reason you wish to place an order over the phone, you can call
us at 1-(888)-278-9792 our office is open M-F , 9-5 P.M. Orders received by 1:00 P.M. EST will be shipped out the same day. Credit cards accepted include Visa, Master Card, Discover & American Express. We do not accept any backorders & also do not ship out orders C.O.D. All prices are subject to change without notice. Minimum shipping purchase $30.00.
We are not responsible for any typographical errors. New York residents add 37% N.Y.S. tobacco
tax & 8.25% sales tax. Every employee at Discount Cigar Depot is dedicated to bringing you all the satisfaction & convenience you expect when shopping online.
* U.P.S. GROUND SERVICE $5.95 / per order
* U.P.S. 3-DAY $8.95 / per order
* U.P.S. 2-DAY $11.95 / per order
* U.P.S. NEXT DAY Continental U.S. $21.95 / per order
* U.P.S. 2/3 DAY Alaska & Hawaii $19.95/ per order
Prices for any other shipping will need confirmation & approval. We will contact you with a shipping price to get your approval before shipping.
At Discount Cigar Depot, our goal is to make your shopping experience safe, convenient & worry free. Our privacy & security programs make sure that your every transaction is 100% safe & guaranteed. We are committed to protecting your privacy. All of the personal data we receive is kept private & confidential & is protected against unauthorized access. We do not sell or rent your personal information to others. At Discount Cigar Depot, all of your personal information is protected by our secure server software, which fully encrypts & protects all of your data so that it cannot be read by anyone over the internet.
You must be 18 to buy any Tobacco products.
All prices subject to change without notice. We receive the right to limit quantities.
Not responsible for any typographical errors.
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